> ## Documentation Index
> Fetch the complete documentation index at: https://varaahi.vritservicespro.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with VARAHI, what to include in a report, and how to troubleshoot the most common issues yourself.

# Support

Need help with VARAHI? Reach us at [**https://www.vritservicespro.com/varahi-shopify-theme/**](https://www.vritservicespro.com/varahi-shopify-theme/).

***

## Before you ask

Most VARAHI issues are one of four things, and all four are covered above.

| Symptom | Read |
| - | - |
| Something does not look right | [Quickstart](https://varaahi.vritservicespro.com/quickstart.md) — check you have completed the setup steps |
| An icon shows as a word | [Code reference](https://varaahi.vritservicespro.com/going-further/code-reference.md#supported-icon-names) |
| The page is slow | [Performance](https://varaahi.vritservicespro.com/going-further/performance.md) and the regression table |
| The cart behaves oddly | [Cart & checkout](https://varaahi.vritservicespro.com/features/cart-and-checkout.md) |

***

## Common self-fixes

> **Clear the theme editor cache**
>
> If a setting does not apply, the theme editor is serving a cached version. Load
> the admin, and the storefront, in a private window, and try again.

> **Check for a theme error**
>
> A Liquid error in a section renders as a broken region. Look at the storefront
> source, or run:
>
> ```bash theme={"system"}
> shopify theme check
> ```
>
> VARAHI ships with zero errors. If yours reports errors, they were introduced
> after installation.

> **Make sure the storefront is not password protected**
>
> A password page cannot be indexed and cannot be audited. **Online Store →
> Preferences → Password protection**.

> **Check your browser extensions**
>
> Ad blockers and privacy extensions block Shopify's scripts and will break the
> cart, the search modal and the wishlist. Test in a private window with extensions
> disabled before concluding the theme is broken.

> **Verify the product form is valid**
>
> Shopify's product form requires a product. If you have a custom section using
> `{% form 'product', ... %}`, make sure it is guarded by an `{% if %}` check.

***

## What to include in a report

Including these makes a report answerable in one round trip.

**Store URL**

**Theme version**

**What you expected, and what happened**

**A screenshot or screen recording**

**The browser and device**

**Any apps installed**

**Any code you have changed**

***

## Reporting a performance regression

Performance issues are the hardest to diagnose remotely, so give the specifics.

```bash theme={"system"}
# Lighthouse, mobile, against the published store
npx lighthouse https://your-store.com \
  --preset=desktop \
  --form-factor=mobile \
  --output=html --output-path=./lighthouse-report.html
```

Attach the HTML report and note:

* Which template the regression is on
* Whether it started after a specific change — an app, a section, a content update
* The before and after network request totals

> [!NOTE]
>
> Always report against the **published** store. A report taken against the theme dev
> server will show roughly 3 MB of Shopify development tooling that no customer will
> ever download, and it will send the investigation in the wrong direction.

***

## Where things live

| Resource | Location |
| - | - |
| This documentation | [https://varaahi.vritservicespro.com](https://varaahi.vritservicespro.com/index.md) (also in your theme editor under **Theme documentation**) |
| Theme code | **Online Store → Themes → ⋯ → Edit code** |
| Support | [https://www.vritservicespro.com/varahi-shopify-theme/](https://www.vritservicespro.com/varahi-shopify-theme/) |
| Code editor with live preview | **Online Store → Themes → Customize → header — code** |
| Theme check | `npx shopify theme check` |
| Local development | `npx shopify theme dev --store your-store.myshopify.com` |

***

> **[FAQ](https://varaahi.vritservicespro.com/resources/faq.md)**
>
> The most common questions.

> **[Installation](https://varaahi.vritservicespro.com/installation.md)**
>
> Upgrades and safe customisation.


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